Terms of Service
Last Updated: December 15, 2025
These Terms of Service (the “Terms”) govern your access to and use of CertOf™ websites, subdomains, the translation submission experience, online verification pages, and related products and services (collectively, the “Services”). These Terms form a legally binding agreement between you (“you,” “your,” or “User”) and Beijing Echang Technology Co., Ltd. (“Company,” “we,” “us,” or “our”).
“CertOf™” is a brand name. “CertOf™ Translation” is one of the Services offered under the CertOf™ brand.
1. Definitions
- “User Content” means any files, images, text, instructions, metadata, and other information you upload, submit, or otherwise provide in connection with the Services.
- “Source Language” means the language of the original document you submit.
- “Target Language” means the language you select for the translation output.
- “Deliverables” means the final output you can download after successful payment, in the Target Language you select, together with any accompanying certification statement, online verification materials (if included), and any additional formats included in your selected plan.
- “Preview” means any on-screen or downloadable pre-payment version made available for review, which may contain watermarks or other limitations.
- “Online Verification” means a feature that may allow a recipient to confirm authenticity of Deliverables via a link, QR code, or certificate ID, if included in your plan or purchase.
2. Acceptance of the Terms
By accessing, browsing, registering, uploading files, placing an order, making a payment, downloading Deliverables, or otherwise using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Services.
3. Incorporated Policies
These Terms incorporate by reference our policies and other notices posted on our sites, including:
If there is a conflict, the following order applies for a specific transaction: (1) checkout or order-specific terms shown for that transaction, (2) the Refund and Returns Policy, (3) the Privacy Policy, and (4) these Terms.
4. Eligibility and Authorized Use
- You must be legally capable of entering into a contract under applicable law to use the Services.
- If you submit materials on behalf of another person (for example, a family member or client), you represent that you have the necessary authority and permissions to do so.
- You may not use the Services for unlawful purposes, fraud, forgery, deception of any authority, infringement of third-party rights, or any activity that violates applicable laws or regulations.
5. Service Description and Process
CertOf™ Translation provides digital-first translation and document delivery workflows, which may include automation and human review. The process may include “preview before payment,” and final Deliverables are provided after payment is completed.
During upload, you may select a Target Language from the list available in the Services. Language availability and supported language pairs may change over time based on operational, quality, compliance, or demand considerations. We do not guarantee that any specific language or language pair will be available at all times.
Features and outputs vary by plan and product. The exact scope of your purchase (including watermarks, Online Verification, file formats, and any protections or compensation commitments) is determined by what is displayed at checkout and in your order details.
We are not a law firm and do not provide legal advice, immigration advice, or application outcome guarantees.
6. Recipient Requirements and Acceptance
Different recipients (including government agencies, courts, schools, evaluation bodies, consulates, embassies, and visa centers) may impose different definitions and requirements for “certified translation,” translator qualifications, attestations, notarization, legalization, or other supporting documents.
Some recipients require translations into a specific language. For example, for USCIS filings, foreign-language documents generally must be accompanied by a full English translation with the required certification. You are responsible for confirming the recipient’s language requirements before ordering.
You are responsible for verifying the recipient’s current requirements before placing an order. Recipient acceptance is always at the recipient’s sole discretion. We do not guarantee that any recipient will accept your Deliverables, including where requirements change after you place an order.
If a refund, revision, or compensation request is made, it will be evaluated under the Refund and Returns Policy.
7. User Content: Your Responsibilities
- Rights and permissions. You represent and warrant that you own or have the necessary rights, consents, and permissions to submit User Content, and that your User Content does not violate privacy, intellectual property, or other rights of any third party.
- File quality. You are responsible for ensuring User Content is clear, complete, and readable. Issues caused by missing pages, low-resolution scans, obstructions, or incorrect source information may affect output quality and recipient acceptance.
- Accuracy of instructions. You are responsible for the correctness of any instructions you provide (for example, names, dates, formatting preferences, and purpose).
8. License to Process User Content
To provide the Services, you grant the Company a worldwide, non-exclusive license to access, store, reproduce, process, translate, format, and generate Deliverables from your User Content, solely to perform the Services, provide customer support, enable Online Verification (if applicable), comply with legal obligations, and enforce these Terms.
Details about data handling, retention, deletion requests, and third-party processing are described in the Privacy Policy.
9. Third-Party Technology and AI-Assisted Processing
The Services may rely on third-party infrastructure and technology providers (for example, cloud hosting, document processing, analytics, customer support tools, and AI model providers). Your User Content may be transmitted to and processed by such providers as necessary to deliver the Services.
If your documents contain highly sensitive or confidential information that you do not want processed by third parties, do not use the Services. For additional details, please review the Privacy Policy.
10. Fees, Payments, Taxes, and Chargebacks
- Pricing. Prices, currencies, billing units, and what is included are shown at checkout and in your order details and may change over time for new purchases.
- Payment processing. Payments are processed by third-party payment service providers or payment gateways. We generally do not store complete payment card information on our servers.
- Taxes. If taxes (such as VAT or sales tax) apply, they will be presented at checkout and included in the amount you authorize.
- Chargebacks and disputes. If you initiate a chargeback or payment dispute, we may, to the extent permitted by law, suspend access to affected Deliverables and provide relevant transaction and delivery evidence (such as order records and download logs) to the payment provider to protect our rights.
11. Refunds and Compensation
Refunds, revisions, and any compensation commitments are governed exclusively by our Refund and Returns Policy, including eligibility criteria, required evidence, timelines, exclusions, and processing steps.
Approved refunds are typically returned to the original payment method or original payment path, subject to the processing time of the payment provider and your financial institution.
12. Intellectual Property
- Our IP. The Services, websites, software, workflows, text, graphics, and the CertOf™ brand elements are owned by the Company or its licensors and are protected by applicable intellectual property laws.
- Your content. You retain ownership of your User Content, subject to the license granted in these Terms.
- Deliverables license. After payment, you receive a non-exclusive right to use the Deliverables for lawful purposes, including submission to recipients and personal or internal recordkeeping. You may not use Deliverables for fraud or to mislead any authority.
13. Online Verification
If your order includes Online Verification, you understand that recipients who have access to the verification link, QR code, or certificate ID may be able to view verification-related information and, depending on implementation, certain metadata or a verification copy. You are responsible for deciding with whom you share verification access.
14. Availability, Changes, and Termination
We strive to keep the Services available and functional, but we do not guarantee uninterrupted operation. We may modify, suspend, or discontinue any part of the Services for security, compliance, maintenance, product improvements, or other business reasons.
We may restrict or terminate your access to the Services if we reasonably believe you have violated these Terms, misused the Services, or created legal or security risk.
15. Disclaimers
To the maximum extent permitted by law, the Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied.
We do not guarantee recipient acceptance, processing speed, or any outcome related to immigration, visas, education, legal proceedings, or other official submissions. Recipient standards may vary and may change over time.
Choosing a particular Target Language does not, by itself, ensure acceptance by any recipient, authority, or institution.
16. Limitation of Liability
To the maximum extent permitted by law, the Company will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, loss of opportunity, business interruption, or reputational harm, arising out of or related to your use of the Services.
To the maximum extent permitted by law, the Company’s total liability for any claim arising out of or relating to the Services will not exceed the amount you actually paid for the specific order giving rise to the claim, except where the Refund and Returns Policy expressly provides otherwise or where liability cannot be limited under applicable law.
17. Indemnification
You agree to indemnify and hold harmless the Company from and against any claims, demands, losses, liabilities, damages, and expenses (including reasonable legal fees) arising out of or related to: (a) your User Content, (b) your violation of these Terms, or (c) your misuse of the Services or infringement of any third-party rights.
18. Governing Law and Dispute Resolution (Hong Kong Arbitration)
These Terms, and any dispute arising out of or relating to these Terms or the Services, are governed by the laws of the Hong Kong Special Administrative Region.
If a dispute cannot be resolved through good-faith discussions, it shall be submitted to the Hong Kong International Arbitration Centre (HKIAC) for arbitration in Hong Kong under its rules in effect at the time of the arbitration. The arbitral award shall be final and binding on both parties.
19. Miscellaneous
19.1 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect. Any invalid, illegal, or unenforceable provision will be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, if permitted by law.
19.2 Entire Agreement
These Terms, together with the policies and notices incorporated by reference (including the Privacy Policy and the Refund and Returns Policy) and any order-specific terms presented at checkout, constitute the entire agreement between you and the Company regarding the Services and supersede any prior or contemporaneous understandings, communications, or agreements on that subject.
19.3 No Waiver
Our failure to enforce any right or provision of these Terms will not operate as a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of the Company.
19.4 Assignment
You may not assign or transfer these Terms, or any rights or obligations under these Terms, without our prior written consent. We may assign or transfer these Terms (in whole or in part) in connection with a merger, acquisition, corporate reorganization, or sale of assets, or by operation of law.
19.5 Force Majeure
We will not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including natural disasters, acts of government, war, terrorism, labor disputes, power or internet outages, system failures, third-party service interruptions, or other events of force majeure.
19.6 Notices and Communications
We may provide notices or communications to you electronically (for example, by posting on our website, through the Services, or by email if you have provided an email address). You are responsible for keeping your contact information current. If you need to send us a legal notice or other formal communication, please use the contact methods published on our Contact page.
19.7 Electronic Records and Signatures
You consent to receive communications from us in electronic form and agree that all agreements, notices, disclosures, and other communications that we provide electronically satisfy any legal requirement that such communications be in writing.
19.8 Survival
Sections that by their nature should survive termination of these Terms will survive, including provisions related to intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and this Miscellaneous section.
19.9 Headings
Headings are for convenience only and do not affect the interpretation of these Terms.
19.10 Language
These Terms are written in English. If we provide a translation for convenience, the English version will control to the extent permitted by applicable law.
20. Updates to These Terms
We may update these Terms from time to time. When we do, we will post the updated Terms on this page and revise the “Last Updated” date. Your continued use of the Services after the update means you accept the revised Terms.
21. Contact
For questions, support, legal notices, refund or compensation requests, or privacy requests, please contact us using the official channels below.
For formal legal notices, please use the methods listed on our Contact page.
Operating Entity: Beijing Echang Technology Co., Ltd.